Customers

Jürgen Schüling is Sales & Marketing Director at TASS International in Wiesbaden and is responsible for the German speaking market. “We develop and sell software and services for the automotive industry. For example to simulate traffic accidents in order to investigate injury risks for the vehicle occupants or to validate the robustness of autonomous driving functions. We are a company with mainly business-to-business contacts and we employ approximately 200 employees around the world.”

Their head office is based in the Netherlands, where product development takes place. The company has offices further afield in: South Korea, Japan, China, Australia and Turkey. TASS International has already been using gnTel telephony for over eight years now. TASS used to have its own on-site telephone system. The quality of the internet in regards to bandwidth was not as good as it is now, so the company chose for security. The company could already benefit from the competitive call rates with gnTel's SIP-trunk channels.

Only later, approximately 3 years ago, they switched to hosted VoIP from gnTel. The quality of the internet connection has as a result increased dramatically, so it works excellently. It can actually be compared to ISDN quality. “Currently we are still using it, to our complete satisfaction. We do not even use all functions, mainly forwarding calls from fixed to mobile or to collegues. Perhaps we could benefit even more from all its possibilities. I’d like to add the CRM pop-up to our toolset, that will save us a lot of time and increase our ability to meet customers’ needs.”

With a team of four, gnTel ensured that the phones were set up at TASS that same day. On-site, they set up everything manually, enabling the employees to call via gnTel. That would be a lot easier to do now with Auto Provisioning. Your service partner can set up all of the accounts and phones in advance and on the day that your organisation makes the transfer it can be arranged with just a few clicks of the button.

Therefore, a large roll-out is not a problem for gnTel. It is not surprising that a multinational organisation such as TASS International with hundreds of employees has already been a satisfied customer for eight years.

When the physical telephone switchboard at Samen Beter was in need of replacement, we wanted to switch to an online switchboard. Thanks to its seven-year-long partnership with gnTel, Ratho was able to give the healthcare centre the help it needed to move to the cloud. Samen Beter also had a few specific requirements:

• in-house capability to make adjustments easily, in order to manage reachability


• problem-free insight into in their telecommunications and the number and duration of incoming and outgoing calls, queues, etc.


• reachability at all times, even in the event of an internet malfunction – in any case for the emergency line


• to retain a portion of their existing numbers


• a clean-up of old numbers for which they were still receiving bills

The hosted VoIP solution from gnTel has now been implemented. All of the Centre͛s telephones have been replaced and the environment runs stably. A separate network was created for telephony. In this way, Ratho always has access to the environment, in case of an unexpected malfunction.

Because telephony is critical to the business of a GP practice, Ratho also provided for a fail-back in the event of internet downtime. Incoming calls are automatically redirected. In this way, no calls are missed. The Healthcare Centre is assured of good telephonic reachability, which is crucial for the emergency line.

Together with the customer, Ratho studied the old contracts and figured out which numbers were no longer in use and could be cancelled.

The centre can now make simple adjustments to business hours, or activate a different voicemail message via the gnTel customer portal, without outside help. Redirection to other numbers is also easy to manage via the portal. It also provides online reports on such things as queues. For adjustments they themselves cannot make, they can always rely on the Ratho service and help desks.

The solution Ratho has realised with gnTel business telephony ensures optimum flexibility and scalability; the healthcare centre pays only for what it uses. Further, its organisation is now well-prepared for further expansion. They can scale optimally within the allocated capacity and the number of external lines. Thus, a perfect choice.

Combi Motors Insurance is the Netherlands' leading player in motor insurance. The company continues to grow, and at present has some thirty telephone lines. So it was critical for the switch to VoIP to go without a hitch. The great thing about gnTel is that they could keep their own telephony application, and we could couple it perfectly to an SIP trunk on the gnTel platform.

We assign a high priority to the quality of our service provision to our customers. It's nice to work with a provider who shares our values. Our customers have to be able to count on everything working properly. gnTel's platform has a history of reliability, so it's with a good feeling that we supply it to our customers.

Combi Motor Insurance is highly satisfied with the move. The switch went entirely smoothly and our telephone costs went down substantially. They're also happy about the flexibility VoIP provides, as shortly thereafter, the company moved to new premises and moving is a good bit easier with VoIP than with the old ISDN network. Also, the fact that it's easy to expand your system if you take on more employees is a plus for this growing company.

Through our partnership with gnTel, we are able to provide our customers with comprehensive solutions for all their IT issues.

"We rent out holiday homes in Zeeland. Business is good, and we continue to expand. That places greater demands on our reachability by telephone, in terms both of flexibility and efficiency. A few months ago, we switched to a gnTel telephone system, via their service partner, Telecom & Security Zeeland.

Our new system works very nicely. Much more is possible with it than with our old switchboard, and that saves us masses of time each day. Before that, we had a switchboard from Telecom & Security Zeeland, but we wanted to get rid of our ISDN line with all its limitations and maintenance needs. There were other parties with offers, but we chose gnTel because of their clear and understandable explanations, helpfulness and personal approach.

In addition to the big savings the new system brings, it also means a substantial improvement for our customers and personnel as well. For example, we can route incoming call directly to the right welcome menu – so that, for example, we can welcome and help our German customers in their own language. Phoning with our cleaning personnel is routed separately, to give it priority. It͛s important for there to be no delay with that, especially on Fridays, when new occupants come. Then everything needs to be spic and span and any problems due to sick personnel or necessary repairs have to be taken care of quickly.

We have absolutely no regrets about the switchover. For the future, we have some additional requirements. We͛d like to be able to telephone directly via the browser with the online telephone book. And a link with Google Calendar is would help with scheduling cleaning personnel, and here in the office. We͛ll be contacting our service partner about that soon...

"We inventoried all of their requirements and got to work. Our aim was to make this new customer happy by increasing the quality of their business telephony while at the same time reducing their costs. To accommodate their practice to the greatest extent possible, we provided them with a number of special services.

"For example, we made sure they could listen to their messages remotely, to keep abreast of last-minute changes to existing appointments. They can also remotely record their own message on the answering machine, for example at the weekend or during holidays. In addition, they can adjust their office hours remotely. Patients with emergencies must be seen immediately by the dentist on duty. This is now easy to arrange with the drop-down menu.

"And on those rare occasions when our internet doesn't work for a few hours, we can make sure that all telecommunications switch to mobile, so that continuity is guaranteed. In other words: we can now realise a number of handy and practical solutions for our customers that are easy to provide, and which we enjoy providing, via gnTel. We now arrange such features for dental practices all the time."

*English: The IT Department

"We run the administration of fifteen schools. When Pals was installing our alarm system, following our initial contact, we got to talking about VoIP telephony and the advantages it could bring.

"With fifteen locations, each with their own telephony solution, there were frequently problems to deal with. There were malfunctions, and even crashes at one or the other location. That is obviously an impediment to work, not to mention the large costs involved. As a result of the financial crisis, we were of course in search of ways to save money. So we were certainly receptive to the offer Pals made us.

"Pals installed an online telephone switchboard for us, centrally managed for all our locations. That gave us clarity and flexibility. If no one answers at a given location, the call can be redirected automatically. Should a location close, or if one is added, this, too, can be managed centrally, without difficulty. We also make generous use of the free calling we have between locations - another great advantage.

"We’re probably only using a fraction of all the possibilities of the system,but we benefit enormously from the advantages offered by the gnTel platform.
We no longer have any telephone problems: a great relief. And our costs are really substantially lower – I think by almost seventy per cent. Not bad!"

Telephone costs at Garage P. Geraats were not extraordinarily high. And as a financial man, Chrit Wulms wasn't sure if the extra investment was justified. EQUA drew up a calculation which showed that the earning-back period would be from four to five years. This convinced Wulms that replacing the telephone system was a responsible move, and since 20 December 2013, the garage telephones via VoIP.

About a half-year later, Wulms decided to compare EQUA's calculation with the costs actually incurred. He compared the telephony costs from January through May 2014 with those from the same period in 2013. To his great satisfaction, his telephone costs had fallen by more than sixty per cent, which for his company meant an earning-back period of only three years – better than expected. And Chrit Wulms is indeed a contented man.

For the switch, we were helped by gnTel service partner CJ2 Hosting & Development, which is also our website server host. CJ2 drew up a plan for us based on an inventory of our requirements. Everything clear and understandable, with all costs and conditions in one quotation. I had complete faith in the plan, and gave him the go-ahead. Within a few weeks everything had been realised perfectly.

Business is good. Luckily, I have a few more personnel, to look after everything in Appingedam. In the gnTel management environment, we can adjust the settings so that our customers' needs are satisfied optimally. It's easy to switch calls to another phone, automatically record a message after business hours or to listen to our messages remotely, etc. A perfect solution!

"A month ago, gnTel service partner Rison did a complete installation for us. They also manage our IT. When we started using the cloud, they suggested we switch to internet-based telephony, as well. I don't know yet how much we've saved in telephone costs, but that wasn't the reason for the switch. With the extra functionalities we now have, our telephonic reachability is substantially more professional.

"Callers are placed in a queue (with music), emergencies are are patched through immediately and we can see the numbers of those who have called, so that we can call them back: all very handy features for us. It's also easier to telephone internally between our nine phones. What we're also happy about is that we have immediate access to the cards of patients when they call. The system recognises the caller's number and immediately opens the relevant data on the screen.

"Rison arranged that perfectly for us. And if we have any questions, we know we can always contact them."